Follow instead the instructions on this page, under the heading "If you forget your password." Note: If you've activated FileVault, this procedure doesn't apply. In OS X 10.10 and later, this option also works with FileVault, but only if you enabled it when you activated FileVault. If the user account is associated with an Apple ID, and you know the Apple ID password, then maybe theApple ID can be used to reset your user account password. You can select one of the available layouts by choosing from the flag menu in the upper right corner, if it's showing, or else cycle through them by pressing the key combination command-space or command-option-space. Rely on that, not on the LED.Īnother reason why the password might not be recognized is that the keyboard layout (input source) in the login screen is not what you expect. When caps lock is on, there will be an up-arrow icon in the text box where you enter the password. Note that on some portable models, the LED on the caps lock key may not work when you first start up if FileVault is active. First, please make sure caps lock is not on.
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